Terms of Service

These terms apply to the craiul.ro website and the Craiul phone apps. The service is operated by the entity whose identification details (name, tax ID, registered office) appear at the top of this page.

What Craiul is

Craiul is a free guide to Craiova: places, events, lists, trails and articles. You can use it without an account. An account gives you favourites, lists, reviews, photos, visits and badges.

Accepting the terms

By creating an account, you accept these terms. If you use the guide without an account, the terms apply to the parts that concern you (for example, submitting an event). How we process personal data is described in the Privacy Policy.

Your account

• You must be at least 16 to create an account.
• An account belongs to one person. Your details must be real and your password stays with you.
• You can delete your account at any time from Account → Settings. Deletion is permanent and takes your contributions with it.

What you publish

Your reviews, photos, lists and event submissions remain yours. By publishing them on Craiul, you give us a non-exclusive, free right to display, resize and distribute them on the website and in the apps for as long as they are published. The right ends when you delete them or delete your account.

Nothing becomes public without a moderator's approval. Do not publish:

• illegal, offensive, discriminatory, threatening or defamatory content;
• photos that are not yours or that you have no right to use, photos of recognisable people without their consent, photos showing personal data (licence plates, documents);
• fake or paid reviews, or reviews of your own venue or of a competitor;
• advertising, spam or promotional links;
• someone else's personal data.

Moderation

We may reject, withdraw or delete any contribution that breaks these terms or the law. When we reject something, we tell you why. If someone breaks the rules repeatedly or seriously, we may suspend or delete their account. Reviews and photos can be reported from the page where they appear.

Venue owners

If you run a venue, you can ask to manage its listing. We verify you by calling the venue's public phone number. You are responsible for keeping the details you add (opening hours, contact, description) accurate. New photos and name changes go through moderation. Access may be withdrawn if you no longer represent the venue or if you misuse the listing.

Information in the guide

We do our best to keep opening hours, prices, menus and events up to date, but they change, sometimes without us knowing. Check with the venue or organiser before you set out. Trails and itineraries are suggestions. On the way, follow traffic rules and local signage. We are not responsible for the services provided by venues or organisers.

Visits, check-ins and badges are a game. They have no monetary value and cannot be transferred.

Intellectual property

The editorial texts, the design, and the Craiul name and logo belong to us or are used with permission. Do not copy them for commercial use without our consent. Map data © OpenStreetMap contributors, under the ODbL licence.

Liability

The guide is provided free of charge, "as is". We do our best to keep the service running, but we do not guarantee it will be available without interruptions or errors. To the extent permitted by law, we are not liable for indirect damage resulting from using the guide. Nothing in these terms limits your statutory consumer rights.

Changes to the terms

When we change the terms, the update date at the top of the page changes. We announce important changes on the website or in the app before they take effect. If you do not agree with them, you can delete your account.

Governing law and disputes

These terms are governed by Romanian law. You can send any complaint to salut@craiul.ro, and we will first try to resolve it directly. As a consumer, you can also turn to the Romanian National Authority for Consumer Protection (anpc.ro) or to an alternative dispute resolution body (ADR/SAL). Disputes we cannot settle amicably go to the competent courts in Romania.

This is a translation. If it differs from the Romanian version, the Romanian version prevails.